Terms and Conditions Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Subra’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term Subra or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 12 Wilson Street, Girvan, KA26 9AT. The term ‘you’ refers to the user or viewer of our website. "The Buyer" (also referred to as "you" and "your") is the term used to describe the person who requests a contract for purchase of goods with us and provides payment for the sale. "The Contract" refers to the agreement between "the Buyer" and "the Company". It is deemed to start when we accept the order. The use of this website is subject to the following terms of use:
Service: Subra values its customers and aims to provide a high level of service. Subject to our receiving your order and cleared payment, and items being in stock, we will dispatch items and associated paperwork to the requested address within three working days. If for any reason goods cannot be supplied we undertake to contact the buyer as soon as possible to advise of any delay or cancellation and offer a refund as appropriate or to agree an extension to timescales if this is your wish. There will be occasions when the Company is working to extended dispatch timescales. These times are detailed below in the delivery section. We endeavour to give a good representation of goods on offer in the images provided on the website. However, the limitations of technology may mean that colours cannot be reproduced exactly on images used. You are able to return goods upon receipt if they do not meet your expectations. Please see cancellations and returns policies below We reserve the right to cancel or refuse any order at our discretion. Such cancellations and refusals will be advised to prospective buyers either verbally, by email or in writing and any payments made in respect of the order will be refunded. We reserve the right to amend the website and products that we offer without notice.
Price and Availability: Goods, postage and package costs, are chargeable in accordance with the price published on the website at the time of your order. Final cost to you will be clearly displayed at the point of checkout, or verbally confirmed to you at the time of a telephone order being placed. Despite our best efforts there may be occasions when an item is showing as available on the website but is out of stock. In this instance you will be contacted prior to dispatch with the option to cancel or proceed with a replacement product or products.
Payment: Payments must be in GB Pounds, and may be made by UK Cheque, or most major debit and credit cards. The buyer may make card payments via PayPal or by placing an accepted telephone order. Payments made via PayPal (except PayPal eCheque) are usually considered cleared as soon as received. PayPal eCheque orders will be processed when we receive appropriate confirmation of clearance. For telephone orders, you will be verbally advised when your card payment has been cleared via our Authorisation service. Alternatively, payment by cheque may be made when cheques are able to be cleared via the standard UK clearing system. A period of seven working days from the Company receiving the cheque will need to be allowed for clearance before your order is processed. If discrepancies arise in the clearance of payments by any form we will contact the buyer without delay. Once payments are cleared, orders will be processed in accordance with the Terms and Conditions described herein.
Order Withdrawal: An order may be partly or fully withdrawn at any time prior to our dispatch of goods to the requested address, In this case we will refund the buyer with the amount paid to us either in relation to the withdrawn order, or with the amount paid for the part of the order which has been withdrawn. To withdraw an order, please advise us by using the “contact Us” feature. Once we have received your withdrawal advice you will be provided with an Order Withdrawal reference number. Please keep a record of this in case of any query.
Delivery/Non-Delivery: Delivery of goods ordered and available will be arranged to the dispatch address detailed by the Buyer. When your order has been processed, an email will be sent to the Buyer advising of dispatch (unless not required by the Buyer, for telephone orders only). Generally the method of delivery used will be via Royal Mail services. Dispatch and delivery timescales must be considered approximate. We are not responsible in any way for delays which may occur. We endeavour to dispatch all orders within three working days of receipt. During November and December this lead time may increase to five working days. We do not offer any guaranteed next day delivery service. Delivery costs are as detailed on the checkout web page of your order or as confirmed to you at the time telephone orders. If you have received our confirmation that your order has been dispatched, but do not receive delivery within 14 days (25 days for international orders), it is possible your items have been lost in transit. Please contact us without delay so that we may investigate the matter for you.
International Orders: The final price we give reflects our charge for our goods, service and dispatch in GB Pounds. It does not include or take account of any third party additional processing/administration charges, exchange rate determinations, delivery duties, import duties, customs fees, levies or additional charges falling due as a result of matters such as local legislation, credit card company or bank charges. Any costs relating to these matters are the responsibility of the buyer, and buyers should check these details prior to placing international orders as we cannot be responsible for any costs in this regard. Please note when providing address details for delivery we cannot arrange deliveries to PO Boxes. All other terms and conditions of sale are as detailed within these full terms and conditions.
Cancellations: Under the Distance Selling Regulations, the Buyer must advise us of any cancellations they wish to make within 14 days of goods being received at the requested dispatch address. To make a cancellation please contact us via our website “contact Us” form. Goods not required should be returned to us within a reasonable time. Please refer to the Returns section below for procedures for returning goods.Within 30 days of the Company receiving your returned goods the Buyer will be refunded with the original sum paid to us for purchasing the goods cancelled. Costs for delivery will not be refunded.
Returns: If you have not cancelled your order, but are not satisfied with your purchase for any reason, you can return it to us within 30 days of the original dispatch date by contacting us via the “contact us” form on this website, and advising us that you wish to return the item, with a reason for return. We will then provide you with a Returns Reference number that must be used when returning the item. Refunds cannot be guaranteed for items returned without a Returns Reference number. Refunds for postage charges incurred by the Comnpany will be made at the discretion of The Company. Buyers have a statutory duty to take care of goods whilst in their possession. Goods must be returned to the Company in as new condition, as originally sent out, in original packaging. The cost of returning goods to us must be met by the Buyer. We recommend that a means of proof of posting is obtained when returning goods. Subra takes no responsibility for returned items not received if a recorded delivery service is not used. Please return goods together with the original packaging, taking reasonable care to ensure goods are not damaged in transit, as goods are returned at the Buyers risk. If goods received are defective or an error has been made by us please refer to our Complaints procedure below.
Complaints Procedure: We hope you will be very satisfied with any goods purchased from us. However, should you have any cause for complaint, please contact us as soon as possible so that we may explore how we can resolve the situation for you without delay
Use of Website: Subra shall not be liable for any damages whether direct, indirect or consequential resulting from the use of the website. No guarantee is made that services provided by the website will not be interrupted. Subra does not make any warranties of representations of any kind that the website or server that hosts the website is free of any form of virus or harmful computer code. The website user must not use the website for any unlawful purpose (direct or indirect), or for any purpose likely to cause offence or distress to others. External links to other websites from the Company website may be provided. This should not be interpreted as any endorsement by us of these websites or their content, neither are we liable for any content therein or loss or damage suffered in relation to use of these websites. Any link made to third party websites is undertaken at your own risk.
Copyright and Intellectual Property Right: Subra and the Logo are a licensed Trade Mark, and as such this material remains proprietary to us, the copyright remains with us and unauthorised reproduction is prohibited. The website and its contents, and exclusive goods and images are the copyright of Subra. No part of this site may be reproduced, modified, published or distributed without prior permission from Subra except for personal use only. All Rights Reserved.
Retention of Title: Title to goods does not pass to the Buyer until payment is received by the Company and the item is dispatched.
Force Majeure: If delivery is knowingly delayed due to circumstances totally beyond our control, we undertake to provide notice to you.
Passing Risk to the Buyer: Risk that goods may suffer accidental deterioration or destruction passes from us to the Buyer upon delivery of the goods to the dispatch address.
Consequential Loss: Whilst appropriate measures will be taken to ensure products are suitable for purpose and delivered on time, no liability can be accepted by the Company for consequential loss.
Variation: No addition to or variation of these conditions will bind the business, unless it is specifically agreed in writing and signed by a director or secretary of the business. No agent or person employed by or under contract with the company has the authority to alter or vary these conditions in any way.
Jurisdiction: Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.